Complaint Letter.....

A complaint letter written today.

Names blocked out.

Not sure where to start but I would like to make a complaint with regards to a recent purchase.

Firstly let me state that I am currently happy with my Nissan Juke which I have nicked named "Daisy" - as in Daisy Duke but also I do drive a bit like Driving Miss Daisy.

Lets face it a Nissan Juke does not suit all people but my previous car was a 2008 Citroen C4 so I suppose I have a history of liking vehicles that look just a little bit different but are somewhat practical.  But hoping that a car from a Japanese company is a little more reliable than my French Car - her name was "Diana" as her headlights looked like Diana Ross eyelashes - look both up on the internet and you will see what I mean.

I would also like to advise that I was very happy with RRRR who I negotiated the trade in and purchase price of my vehicle (though I think my trade in was low but the overall figure I had to pay was within the "band" I had set in myself for the deal).  While complimenting I would like to compliment the your service department team who were very friendly and understanding with regards to my complaint today and really I was a bit terse with them but did acknowledge that they were put in a position that they should not have been placed.

I purchased my car in the first week of January 2017 when Nissan had a 2016 plate sale and as part of the sale (as there was not much room for movement on price I negotiated floor mats and rear parking sensors as part of the deal).  I thought rear parking sensors as "Daisy" does have a bit of a butt on her like Jessica Simpson - look that also up not the internet and I wanted to keep that butt from getting in dents in it.  

RRRR was very good in advising that these 2 items may take up to a week to arrive due to the recent Christmas and New Year break but would arrange for someone to ring when both items were ready.  The call came the following week and I stopped by after work and had the mats fitted and advised I would receive another call with regards to the sensors.  This is where the issue arises.  That follow up call was not conducted until today around lunchtime. Wow that was 4.5 weeks after the purchase and delivery of "Daisy" and 3 weeks since the floor mats were fitted to "Daisy" when I was advised that the sensors were here in XXXXX at your dealership.

Now that you know a little about How I came to own "Daisy" I will backtrack.

When I signed the documents to advise I would purchase "Daisy" the folder that you receive with details of payment (who the bank cheque was to be made to etc) I noticed that my sales person was called SSSS.  I had no interaction with SSSS at all other than he offered me a glass of water when I first arrived.  I did question this and advised that I did the "deal" with RRRR but was told that it was correct - SSSS was my new salesman.

This took place on the Tuesday and by the end of that working week I was all prepared to hand over the bank cheque and take "Daisy" home.

SSSS for some reason was not available but another young man ran me through the warranty and details of the fixed costs for services etc and that was all great as it allowed me then some time to arrange my insurance and I even did my change of e-tag in the time SSSS was ready.  Then came along SSSS.  I think SSSS may have been more interested if I was buying "Butch" thats the name I gave the very upmarket looking Nissan Navara with all the extras attached sitting on the showroom floor and I would like to have purchased "Butch" but though it best I live within my means - Don't get me wrong I love "Daisy".

SSSS told me first up about a survey that I would be receiving and gave me the heads up that anything that was an 8 or a number lower it impacted his reputation.  Up until this point I was very happy with your team as not once I never felt like I was having the hard word placed on me about my transaction but I guess SSSS must be old school like the sales people in the 80's that wanted to sell you all sorts of extras that you never really needed or wanted - I remember my Dad got caught on something like this in the 80's and my Mum called him "stupid" in front of my Sister and myself.  We giggled in the back seat of the car and then got told off for being disrespectful but were also told "and let that be a lesson and never take your dad car shopping with you when you are older".  My Sister and I still giggle at the thought of this all these years later.  Maybe my dad's sales person was SSSS's father!

SSSS then proceeded to take me out to meet "Daisy" and to run me through how the lights worked, where to top up the water in the windscreen washers (though when I asked about the rear wiper he kind of dismissed me.  Maybe he was still thinking about making a sale on "Butch" - the Navara and they don't have a rear window washer).  He attempted to show me how the bluetooth worked but was a bit flippant and was not really interested and also told me just to drive in the "normal" mode and not to worry about the Sports mode or the Eco mode.  Normal apparently would suite me just fine.  There is a low gearing on "Daisy" but he was not really clear about if it was to drive down a hill or up a hill.  When you respond back can you clarify for me all that I have just mentioned here - where do I fill up the rear windscreen washer fluid, when should I use Eco and Sports mode and when should I use the low gearing - up the hill or down the hill? - remember I have been classified just as "normal".

After meeting "Daisy" we drove around to meet the service team (they seem all very nice) I was booked in for today the 7th of Feb for the 1,000km service and it was noted that I would be getting my parking sensors at this time also - from my prodding about when are they going to be fitted.  SSSS was not really keen on any time before this - I suspect he was still dreaming about selling "Butch" the Navara.

So a week later I get the call for the floor mats - they are fitted and "Daisy's" floors are being kept nice and clean.  SSSS did answer my question about the low gear - I saved it up and he said it was for roads like going down The XXXX.  I proceeded to ask him about the revving from the CVT - being new to having a CVT transmission but alas SSSS was not interested.  SSSS then mentioned he would call me re a time for the sensors - he must have forgot that I was booked in for the 7th of Feb.  

SSSS did not ring me.  I felt like SSSS had dumped me.  You know that feeling you get when you go on a first date and you think it has gone well but then you wonder if it didn't as you never got the call back.  Maybe SSSS was pre occupied with selling more "Butch's" and not any more "Daisy's".

Since that first week in January of this year I have been very careful in parking "Daisy" as I have not wanted to get a dent in her rear and today arrived to take her for her first service and to have her sensor fitted.  Mind you I did ring the service team on Friday afternoon to confirm my booking, what time I should drop "Daisy" off and to just confirm that sensors were being fitted today.  They confirmed my booking, best time to drop off, how long they required "Daisy" and also noted that it was registered to have "Daisy" fitted with her sensors.

Imagine my surprise when SSSS rang me at lunchtime today to apologise to advise he has been very busy (must have sold Butch the Navara) and wanted to make a booking to have the sensors fitted.  I ran through the above (see above paragraph) and said as of 8am this morning all under control.  The call was finished.  He then rang back a couple of minutes later and confirmed that the above was not correct.  I was a little shocked as your service team confirmed on Friday all details and again this morning on the sheet of paper I had to sign advising what work was being done and it was noted in black and white that "Daisy" was having her sensors fitted today.  SSSS then advised me that I was wrong as he had forgotten to arranged the sensors to be fitted.  At this point I was a little frustrated as all seemed to be going well.  For 4.5 weeks I have not reversed into "Daisy's rump" and your service team and I were on the same page - 1,000km service and rear parking sensors to be fitted all happening today so there would be less chance of me damaging "Daisy's" butt.

I advised SSSS that I was expecting at 5pm when I picked up my car that I expect the sensors to be fitted and I was finished with the conversation (yes I did hang up on SSSS).  I suspect I hung up on SSSS as not once did SSSS apologise.  Maybe that is a trick of being an 80's salesperson - you don't apologise and you make the customer apologise to you.  SSSS attempted to call me back but really I wanted 3.5 weeks so he could wait a couple of minutes - lets say I was a little pissed.  I did not swear or rant or rave but just a little pissed.  No I best be honest I was a lot pissed.

SSSS must have gone to the "how to be a salesperson" manual for the 1980's and made your Service Manager give me a call back.  Nice guy, we ran through the above about confirming my booking for service, it was noted that sensors were being fitted today but poor guy really had to take the fall for SSSS  Silly SSSS.  Taking the 1980's mentality is not the same as taking the current mentality to customer service.  SSSS must be still in that mindset that Department stores had in the 80's - Cosmetics is where they place the pretty girls and manchester is where they placed the more mature woman.  Well lets say after today I have much more respect for the Service Manager who had to deliver the bad news than SSSS who was still thinking of who he could blame for letting the sensors sit on his desk for 3.5 weeks.

Seems SSSS did not arrange an appointment with the external party you utilise for fitting of sensors - maybe SSSS is dreaming of selling more "Butch's" and the upmarket "Butch's" come with sensors as standard and not that interested in me.

So the upshot is that the poor Service Manager (nice guy) had to tell me at 5pm when I picked up "Daisy" that I have to come back again Friday to have the sensors fitted.  He did offer a service car.

Now I could have posted this all over social media (SSSS is still in the 80's and thinking I won't complain as it would be too much effort to take this to the local newspaper and place it in the old "thumbs up" or "thumbs down" column) and I am not looking for anything extra as the deal has already been done and I am not sure what extra deal you could offer me.  I will advise you that I will not be after Friday taking my Nissan back to your Nissan Dealer for services but taking "Daisy" to the Nissan Dealer on the other side of town for ongoing services.  When the survey comes I will not be placing a grade greater than 8 for service as I feel the service has been poor.  I was thinking that I would like SSSS to call me and apologise but I am not interested.  He actually should have taken a leaf out of the 2017 Sales person manual and apologised upfront, advised he stuffed it up and the solution is ??? and if I would accept "something" in return for the stuff up he made.

When you respond with your corporate email of sorry to hear that your experience has been not satisfactory I would like answers to my questions about where to fill the washer fluid for the rear window and when I should utilise Eco and Sports mode and just confirm if the low gear is for driving up a hill like The XXXX or down.  SSSS confused me.  Another tip from the "How to be a salesperson front he 80's" - baffle them with BS so the customer thinks they are wrong and are too embarrassed to ask further questions.

The past, the present, the future.....

This is not intended to be a pity post - far from it.  

Twelve months ago I went on a date (a last date in many ways). A date to see if there was to be a future (which I was secretly hoping for - even though I may have had my "ice-queen" hat on). A date that in hindsight was a date to save me from a life of being single.

Looking back I should have known it was not going to be a successful night as everything was last minute. It started with a relatively last minute invite, followed by a last minute booking for the last table at the restaurant and ended in the last meals to be served....  

Not wanting to dwell on the past (though the past is important as it is what shapes us and helps us to decide if to take the same path or a different path) I want to focus on what that night taught me. That night taught me to be true to myself. True of who I want to be and what I stand for.  

I don't want to be famous, I don't want to be the leader of my work, I don't want to be the quickest, strongest or fittest (though most days at bootcamp I do show up to "compete"). This may shock many people. What I want to be is a good person; Have a good heart, show compassion, be a good friend to these who I hold close to my heart and be true to myself. A term that I have heard recently is to have a good "shadow". This is what I aspire to be, to be respected for being the best of me I can be.

I say aspire as I fail every day but I get up the following morning and try again.  

Another lesson learnt that night is that it is okay to fail. I fail every day. I fall over but I pick myself up. When I say I fall over I literally do (my head came off second best when I tripped over on the edge of the doona/comforter on my bed and collided with the corner of my dressing table last week). All jokes aside I fail but you know what; it is not the end of the world! What would be the end of the world is if I did not learn from these failures. I know I fail instantly (maybe the words I spoken or the way I acted or literally fail - like thinking I locked myself out of my apartment only to realise twenty minutes later there was a spare key tucked away in my mobile phone case).

The final key lesson from that ill fated date is that it is okay to be single. Don't get me wrong I would not knock back a partner but I don't need a partner to complete me. I complete me (failures and all). A partner would be a bonus on an already rich and fulfilling life of being me. I like me (well most of the time), I "work on" me (daily), I suffer me, I respect me, I fail me but that is me - the bonus lesson learnt.

Two things before I sign off. I have not written for a long time which may change in the future and secondly by a strange twist of fate I am heading back to the same restaurant next week - ironic - maybe.... or is it the completion of a circle and a new circle of my life will start and who knows what that might bring.....

My view on gay marriage.

This follows on from some recent controversy here in Australian where a christian couple have announced that they plan to divorce if a recently introduced marriage amendment bill is passed.  It has become a mini media frenzy here with the announcement of this christian couples friends uninviting them to an upcoming wedding due to their views on gay marriage. 

It is not often that I "protest" about social issues but I found the treatment of this couple a little disturbing. They may not have the same thoughts as you and I and I will admit that they were not media savvy so their views came across even more right winged than they had hoped.  This recent view on gay marriage has allowed me some thinking time on my thoughts on the matter.

Firstly for those that may have different opinions I am not going to un-invite you to the opening of the envelope in my living room this evening. I respect you for having a different opinion to myself, unlike the "so called friends" of the couple in the media of late.

The last time I checked we live in a society where we can practice free speech in many forms (granted there has been recent legislation changes with regards to this under the pretence of National security) but in general we can still express our opinions (even if others disagree).

I am disappointed that the couple in question have been portrayed as people with no education and antiquated - at the end of the day it is their view and most likely some other people share their view - against gay marriage and maybe not so many wanting to divorce if the current private members bill is introduced. Not everyone in society has the same view as yourself or myself on all topics.

With regards to the current members bill introduced the following is what I understand (and I am happy to be corrected).

This is a private members bill introduced by the opposition leader Mr Shorten and is not a bill introduced by the Australian Labour Party (ALP). It is also a borrowed bill that has been floating around for some time now which was to be introduced by Tanya Plibersek (deputy opposition leader). Surprising that this bill was introduced into our parliament following a "yes vote" for gay marriage in Ireland (a very staunch Catholic country) and in a week where Mr Shorten was seen to be falling behind in the polls after leading them for a period of time and also at a time where there is current scrutiny into Mr Shorten's handling of an union deal - maybe I am being cynical......

It is interesting to note that when a similar bill was introduced in 2012 members of the ALP voted against this (as the ALP have the ability to conscious vote). The other interesting part is that it is not an ALP introduced bill as there are divisions currently with the ALP with regards to Gay marriage which was/is to be debated at their annual upcoming "catch up". The debate centres around the ability to conscious vote or to vote on gay marriage as a "block" - meaning all in or all out. There are many within the labour party who still support this vote still to be a conscious vote.

As a consequence it may not even make it to a vote in the lower house with the Coalition (Libs/Nats) holding a substantial majority and currently they vote as a "block" and don't have the party supported option of a conscious vote. Their current stance is a "No vote".

The other item that I would like to bring to attention is that there has been ongoing discussion of introducing later this year a bill with bipartisan support after considered discussion on the actual wording of the bill and its greater impact on the Constitution and any other current legislation so we don't have the ludicrous situation we did a couple of years ago where the Territory of the ACT passed a bill that was promptly overturned by the High Court of Australia only 2 weeks later which made those married in the short period of time nul and void.

It disappoints me that this current topic is being used a political football. There should be a measured bipartisan approach to this debate where all parties are able to express their opinion and then come up with a measured outcome that suits just about everyone.

I will repeat it again; it disappoints me that this current topic is being used as a political football.

For those wanting to know my opinion here it is. I am against gay marriage. Yes you have read this correctly. Personally I would prefer to see the Marriage Act abolished and have Civil Unions for everyone one and for those who are religious the ability to be married according to the views, customs of your religion in a separate religious ceremony.

Thanks for reading.

Identity (Self)

The following thoughts have been kicking around in my head for many months but today they are flowing freely from the pen to the paper (or in this modern world from my mind to fingers to keyboard).

For a long time now I feel that I have lost my self identity.  Not the facts that identify us; name, age, date of birth, address, phone number, bank account number, health insurance number, computer login ID's etc but the self identity which defines us as a person to our family, partner, friends and work colleagues.

I cannot pinpoint the exact time that I lost my self identity.  In all likelihood it has been disappearing slowly over a period of time and probably started long before I realised it was vanishing.

Our identity can be summed up in many worlds; parent, partner, friend, lover, son, daughter, brother, sister and colleague to name a few.

Not long before Christmas I broke up with a partner.  This was a decision not taken lightly but after close to two years of questioning the effectiveness of the relationship and if we were both achieving what we wanted from the relationship and spending more time arguing and apart than together and enjoying I found it more satisfying being single.  Not that being single does not have its advantages (you only have to clean up after yourself, come and go when you want) but it can be a little daunting. Everything depends on you; mortgage payments, bills, cooking, cleaning, saving etc.  If you are not functioning at 100% these things suffer and there is no one there to "lend the hand" or "share the load" and there are the more important things such as the knowing longing looks and the moments of tender intimacies.  Sometimes I wonder if I am a failure by being single.  You question if there is something fundamentally wrong with yourself and why others don't find you attractive.  I have not come to a conclusion on this either way.  The conclusion I have is that until I find myself again this will be a void unfilled.

There are other areas that I feel there is some failure.  My dad has been diagnosed with alzheimer's and I feel guilty by being a nine hour drive away to asset my mum with his management.  Then there has been the realisation that I will never be able to call myself a parent (facing reality here - 44, single, gay and living in a country where internal adoption is near impossible).  This is something that I had thought was reconciled many years ago but seems to have raised its head of late.  I have no definitive answer for either of these.  The one answer I do have is that whilst I have been focusing on the negatives the negatives have been eroding my self identity.

For many years I have prided myself on being a good friend.  Of late I feel that I have not always been there for others.  This is my perception and possibly my perception could be reality (or it maybe far from it).  It is something that weighs on my mind at the moment.  There is much to be said about the complexities of friendships and I might explore this in further in another post.

When there is a lot of negative in your life you tend to question everything but often question it with a distorted view.  So to get myself out of this funk that I am and hopefully think in a more positive light I have come up with some action plans.

No alcohol for a month - this one is tracking okay at two weeks in.
Read a book by the end of this month.
Connect the surround sound system at home by the end of the month
Light a candle
Eat healthy
Only buy my lunch one day a week at work
Exercise daily
Reduce hours of wasting time on the internet
Accept offers of outings (subject to affordability)
Go to bed early and get up early

The next post will be more upbeat and hopefully sooner than later.

Grateful Saturday

Each weekend I post on Facebook an update called "Grateful Saturday".  This idea came around about 18 months ago when I remembered that a friend posted un update each Thursday on what they were grateful for during the past week.  I thought it was an inspiring idea and something I could use to try and turn anything negative that happened during the week into a positive.

Instead of "bitching" about people, events or putting negative vibes "out into the universe" I though wouldn't it be good to post about all the "things" that I was grateful for throughout the week.  I also use it as a reminder that even though the week may have not been the best or lived up to expectation there were probably a couple of really good things that happened to me during the week and that I should be grateful for them.

For example it could be something like catching up with friends for coffee, a surprise that may have happened during the week, a nice gesture by someone or something as simple as enjoying sitting in the sunshine for an hour during a week where the weather has not been the best.

Some weeks there maybe many items on the list, whilst other weeks the list can be quite short.  The length of the list is not a reflection of my week but sometimes I like to keep it simple where as other weeks I like to "shout it from the rooftops".

I am pretty good at posting something each Saturday but sometimes I forget or I have been really cranky with the world and in order to "snap out of it" I post the update on a Sunday with the title "Grateful Sunday".  Other times I maybe over excited about something and the post appears on a Thursday or Friday and you guessed correctly, they are titled "Grateful Thursday/Friday".  I have been know to post un update on a Tuesday or Wednesday, if you see those post you know I am more than super excited!

Just a short entry this time around, but something I wanted to share.

Friends (Friendship Part 3)

As the year draws to an end I just want to jot down some brief notes about friendship.

This year has had its many "ups and downs" but upon reflection the "ups" have all included my friends.

When I think and ponder, the "list" is extensive but the pleasing thing is that it has been "two way".  I say "two way" as I think I am a pretty good friend for those that I care about deeply and love.

So as the year ends I feel that we should sit back and focus on the good things that have happened.  We should not dismiss the negative, but learn from them and see the positive that has evolved.

I am going to start with a few examples and hope that they prompt you to remember the good things friends have assisted you with or how you have assisted them.

• Provided a fabulous and truly memorable time in Paris.  The first thing that comes to mind are the late dinners discussing diverse and serious topics over bottles of wine and reflecting on the days events.  I will always remember your love and friendship and the sense of "being a local - even for just a brief period in time" - merci my friends.

• Tricycle Love - definitely something to write about in the future, and when I reflect on the love that exist it does bring a tear to my eye.  May we grow old together like the "tricycle in 30 years time" we saw out for lunch a couple of weeks ago.

• Canberra Family Christmas - it gets bigger and better.

• Spending Christmas with friends - many many thanks and much love.

• Being there after a breakup.  There is something comforting about being able to turn to friends or have your friends turn to you during this difficult time.  Friends and booze - what more can I say!

• Surprising Friends - especially when they have not yet discovered their surprise sitting on their back porch!

• Saturday/Sunday afternoon coffee - I hope I made the weeks go that fraction quicker until you were reunited with your soul mate.

• Living with a friend - we give each other a hard time - okay I give her a hard time but we are always there for each other.  May Shawfoot Manor live for another 12 months!

• Working with friends.

• Making wedding gift bags.

• Being asked to be a groomsman.

• Christmas in July but in August.

• Ja'maizing dinners and TV - I know a couple who will get this one!

• Offering the "good room" as a place of refuge.

There are many more but I hope you enjoyed these select few.  So as the year ends take a time to remember your friendships, cherish them and keep working on them for the upcoming year.

Loneliness

A world famous Diva once commented in an autobiography that she often feels alone in a room full of people.  I often wondered how could this be.  A lady nominated for an Academy Award for her first movie, broke a long standing Broadway Box-office record in the 70's and even at this late stage in life can fill a 2000 plus seat concert hall.  But lately I have been beginning to understand.

If I am being true to myself I often feel alone.  Not in the sense that I want pity or a hug from someone but an inner loneliness that often single people feel and maybe couples if the love has long gone.

It is true that I have great friends (in fact they are my family), an enjoyable work environment, active social life and a pretty healthy lifestyle but I ache for more.

Like most in life I want the opportunity to share my life with someone, the ability to share new experiences with them and travel the road that is life with my "mate".

It is the season of Spring here in Australia and with it there is love in the air.  As I look outside of the cafe I am sitting in I see couple everywhere, all ages and all persuasions.  This is great as I would never begrudge anyone the happiness of love but it makes me understand the statement of feeling all alone in a room full of people.  I want it all; not just to be an observer but also a participator in this magical season.  The anticipation of enjoying the moment and wondering if "we" are going to mate for life or will it just be a "hot and heavy" romance that will be passion and fireworks for just a season or two.

To compound my thoughts there is a debate within Australia about the ability for same sex couples to marry.  Where I live there has been a Bill passed at Territory Government level with an appeal lodged in The High Court of Australia against it.  At present I have not made a true commitment either way as I feel that marriage is between a man and a woman in the eyes of God but on the other hand I should have the ability to declare my love for a partner that is legally binding in front of my family and friends.  Having said this when I think about this debate it highlights to me that I am alone and maybe this is not going to be a prospect.

What should I do about this inner feeling?  At the moment I am trying to understand it and hoping that in time it will be just a though and not a consuming fear in my life.  This may not be an easy process and will most definitely take time and effort.  I hold onto the hope that I will be strong enough internally to conquer this fear and that love will come my way.

As stated previously I am not seeking pity but I made a promise to myself that if and when I write this year that I would be try and honest with myself.  These are just my thoughts today.